Privacy Policy

WHISMR LLC, a company organized under the laws of Japan (“WHISMR,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit the WHISMR website (the “Site”) or contact us through the Site.

1. Information We Collect

We may collect the following information when you use the Site:

• Inquiry information: your name, email address, inquiry category, subject, message, and any other information you choose to provide.
• Support information: product name, operating environment, information about a malfunction or repair request, and records of communications with us.
• Access and technical information: IP address, browser and device type, referring URL, date and time of access, pages viewed, cookies, and similar identifiers.

2. How We Use Information

We use the information we collect for the following purposes:

1. To respond to inquiries, media requests, product support requests, repair requests, and other communications.
2. To provide, maintain, and improve our products, services, applications, and website.
3. To understand how the Site is used, prepare statistical information, and improve our content.
4. To prevent unauthorized access, spam, impersonation, fraud, and other misuse, and to protect the security of the Site.
5. To provide important notices concerning our products or services.
6. To comply with applicable laws, protect our rights, and resolve disputes.

3. Cookies and Analytics

We may use cookies and similar technologies to operate the Site, maintain security, improve usability, and understand Site usage. We may also use analytics services such as Google Analytics and Jetpack. These service providers may collect information about your use of the Site through cookies or similar technologies.

You can configure your browser to reject or delete cookies. If you disable cookies, some features of the Site may not function properly. Please refer to the privacy policies of the relevant service providers for details about how they handle information.

4. Spam Prevention and Security

Our contact forms use security services such as Cloudflare Turnstile to prevent automated spam and other misuse. In connection with this process, technical information such as your IP address and information about your browser or device may be transmitted to the service provider and handled in accordance with its privacy policy.

5. Third-Party Services and Embedded Content

The Site may contain links to or embedded content from third-party services, including YouTube, app stores, Google Play, the WHISMR official store on BASE, and social media services. When you view or interact with this content, the third-party provider may collect information about you or use cookies and similar technologies. Please review the privacy policy of each third-party service for information about its practices.

6. Disclosure of Information

We do not sell your personal information. We do not disclose personal information to third parties without your consent, except in the following circumstances:

• When required or permitted by applicable law.
• When necessary to protect the life, health, safety, property, or rights of an individual or organization and obtaining consent is impracticable.
• When necessary to cooperate with a lawful request from a public authority.
• When information is provided to a service provider acting on our behalf and only to the extent necessary to perform the relevant services.

7. Service Providers and International Processing

We may engage service providers for website hosting, email delivery, analytics, security, data storage, and related operations. We take reasonable steps to require appropriate handling of personal information by these providers. Information may be processed or stored on servers located outside your country or region.

8. Data Retention

We retain information only for as long as reasonably necessary to fulfill the purposes described in this Policy, maintain support and communication records, comply with legal obligations, and protect our legitimate interests. When information is no longer required, we delete or anonymize it using appropriate methods.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, alteration, or destruction. These measures include access controls, encrypted communications, system updates, and backups where appropriate. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on applicable law and your place of residence, you may have the right to request access to, correction of, deletion of, or restriction of our use of your personal information, or to object to certain processing. We may need to verify your identity before responding. To submit a request, please use our contact form.

11. Children’s Privacy

The Site is not directed to children, and we do not knowingly collect personal information from children through the Site. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in applicable law, our services, or our practices. If we make a material change, we will provide notice on the Site in an appropriate manner. The revised Policy becomes effective when it is posted on the Site.

13. Contact Us

Data Controller: WHISMR LLC (Japan)
Contact: Please use our contact form.